Promoted offerings by expression passion for company brand, products, services and solutions to customers. Answered questions about store policies and addressed customer concerns. Greeted customers, helped locate merchandise and suggested suitableoptions. Answered product questions with up-to-date knowledge of sales and store promotions. Built customer loyalty and retention by delivering excellent shopping experiences. Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors. Identified key areas that could be enhanced and implemented successful process improvements. Determined project objectives, budgets and schedules by coordinating with clients and teammates and optimized plans to meet changing conditions.

• Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
• Assisted sales team by creating and maintaining supporting data files.
• Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
• Worked within task management system to receive manage and close support requests.
• Identified trends in client requests and helped management get ahead of ongoing problems.
• Execute “red flags” strategy and take appropriate action on high risk credits.

• Resolve customer service issues using company processes and policies and provide updates to customer.
• Delivered expert clerical support by efficiently handling wide range of routine and special requirements.