Hi, I’m Mustafa
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
What I Do
Research
Qualitative Research, Quantitative Research, Heuristic Evaluation, Competitor Analysis, Usability Testing
CEO Marketing
We make tailor-made user acquisition to increase business growth for you to uncover all the potential opportunities!
My Resume
Education Quality
MBA - Masters of Business Administration (Marketing)
IoBM – Institute of Business Management (Nov ’19 – present)
B. Com – Bachelors of Commerce
Govt. College of Commerce & Economics(Dec ’11 – Sep ‘16 )
Intermediate – Commerce
Fatmiyah Boys College (Jun ’09 – Oct ‘11)
Matriculation – Commerce
Karachi Scholars School (Jun ’07 – Jun ‘09 )
Soft Skills
Strategic Planning
Leadership
Multi-Tasking
Decision Making
Time-Management
Communication
Team Player
Technical Skills
Market Research
Data Analysis
Research
SAP B1
XSpace
Job Experience
Daraz (Alibaba Group)
Retail Associate(Jan ’21 – Present)Promoted offerings by expression passion for company brand, products, services and solutions to customers. Answered questions about store policies and addressed customer concerns. Greeted customers, helped locate merchandise and suggested suitableoptions. Answered product questions with up-to-date knowledge of sales and store promotions. Built customer loyalty and retention by delivering excellent shopping experiences. Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors. Identified key areas that could be enhanced and implemented successful process improvements. Determined project objectives, budgets and schedules by coordinating with clients and teammates and optimized plans to meet changing conditions.
SG Technical Services (Pvt.) Ltd
Team Lead Support (Oct ’19 – Jan ‘21)
• Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
• Assisted sales team by creating and maintaining supporting data files.
• Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
• Worked within task management system to receive manage and close support requests.
• Identified trends in client requests and helped management get ahead of ongoing problems.
• Execute “red flags” strategy and take appropriate action on high risk credits.
Mushko Electronics (Pvt.) Ltd
Team Lead Support(Jan ’19 – Sep ‘19 )
• Resolve customer service issues using company processes and policies and provide updates to customer.
• Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Mushko Electronics (Pvt.) Ltd
Customer Support Executive(Apr ’17 – Dec ‘18)
• Listened to customers' questions and concerns to provide answers or responses.
• Built strong relationships with field operations team to support business development opportunities and improve service.
• Managed customer service effectiveness by monitoring performance and assessing metrics.
• Devised recommendations to streamline and simplify customer support system and improve response time.
Air Guide Travels
Sales & Marketing Executive (Dec ’16 – Apr ‘17)
UBL – United Bank Limited
Treasury Operation - Department(Nov ’14 – Dec ‘14)
My Certifications
- Inspiring & Motivating Individuals ( Coursera )
- Managing Talent ( Coursera )
- Influencing People ( Coursera )
- Leading Teams ( Coursera )
- IATA Passenger Ground Services ( Zabeel International Institute)
- Basic Passenger Services Course ( PIA Training Centre)
- Galileo Core Course ( Global Aviation Institute )
My Portfolio
Understand the strategies of the brand by working with them and help them how they can make them self strong against their competitors.
Johnny Rockets | Marketing Research
Closely work with the team by doing Marketing Research, that what makes brand to leave Pakistan.
Pfizer Pakistan (Pvt.) Ltd | Managing Human Capital
Worked with the HR of Pfizer to understand the HR process & policies.
Shan Foods (Pvt.(Ltd) | Marketing Management
Worked with the brand to help them boost their Marketing system.
Neuro Linguistic Program (Mindset Booster) | Capstone
- Institute IoBM – Institute of Business Management | MBA
Develop strategies with the team and help brand to promote them against their competitors.
My Blog
The Best Ways to Do Market Research For Your Business Plan.
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The Easiest Way to Become a Successful Writer and Authors.
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A programming language is for thinking about programs, not for expressing programs you’ve already thought of. It should be a pencil, not a pen.
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The Quickest Way to Deliver Your Message? Make It Visual.
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Necessary, making this the first true generator on the Internet. It re are many variations of passages of Lo rem Ipsum available, but the majority have suffered alteration in some form, by injectedeed eedhumour, or randomised words which don’t look even slightly believable.
A programming language is for thinking about programs, not for expressing programs you’ve already thought of. It should be a pencil, not a pen.
There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour, or randomised words which don’t look even slightly believable. If you are going to use a passage of Lorem Ipsum. You need to be sure there isn’t anything embarrassing hidden in the middle of text. All the Lorem Ipsum generators on the Internet tend toitrrepeat predefined chunks. Necessary, making this the first true generator on the Internet. It re are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injectedeed eedhumour, or randomised words which don’t look even slightly believable.
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Contact With Me
Muhammad Mustafa
Retail and Digital MarketingI am available for freelance work. Connect with me via and call in to my account.
Phone: +92 331 2002743 Email: muhammad_793@yahoo.com